Customer Relationship Manager, NZMS

Our heart is in the GLAM sector but there is no glitz about us. We’re looking for a Customer Relationship Manager who shares our passion and commitment to New Zealand’s heritage and already has a strong affinity with our clients and their work. Our current manager has been overwhelmed by her “weekend” photography business and is stepping up as a full time photographer (http://www.jomoorephotographer.co.nz/) .

We have a unique sense of “duty of care” in our sector, and enjoy supporting our industry in many different ways. We are New Zealand’s premier imaging bureau with strong links throughout the heritage sector. Our enthusiasm for digitisation and micrographics standards and quality, together with our very careful handling skills make us the bureau of choice for our discerning clients. Do you exhibit qualities that will meet their expectations?

As our new CRM you will facilitate the liaison between us and our clients; manage our sales generation and quoting process; be the marketing lead for the company, oversee the integration of our new customer relationship management system, and be at the pointy end of scanner installations and running workshops. The position involves both travel and savvy use of ICT.

The qualities we are looking for are integrity and duty of care.

What we can offer:

• A place in a family-oriented company (25 of us!);

• Daily contact with some of the best clients you’re ever likely to meet;

• A good sense of fun and great coffee;

• Encouragement to be creative and take initiative;

• A chance to extend your knowledge of digitisation & to share that with others;

• A role in preserving the documentary and photographic heritage of New Zealand.

What you could offer us:

• Relevant experience in the Galleries, Libraries, Archives & Museums "GLAM” Sector;

• Visual and verbal flair for communication;

• Trustworthiness;

• Commonsense;

• Quick uptake of IT (blogging and tweeting encouraged!);

• Excellent skills in writing and presenting information in a range of media.

And maybe…

• Empathy with heritage collections

• Familiarity with scanning equipment and software

• Experience in marketing and/or sales

• Knowledge of photography