Customer Survey Manager

CUSTOMER SURVEY MANAGER POSITION PROFILE

 Responsible for administering the Titirangi Festival of Music 2010 Customer Survey to support the Festival's marketing and fundraising activities

Key Relationships: Festival Manager, Marketing Manager

Key Tasks:

l      Develop a questionnaire (with no more than 10 questions), in consultation with marketing and fundraising managers and the Festival Manager

l      Liaise with Volunteer Coordinator for  the volunteers required to set up a Survey Team  to help gather the information from Festival attendees at each performance

l      Obtain information from at least 100 festival attendees (or 5% of attendees, whichever the higher)

l      Collate the information gathered into a spreadsheet

l      Produce a report about the position and the tasks involved, summary of the results, any difficulties, evaluation of the methods used, a review of the position and recommendations for the future and deliver to Festival Manager no later than Wednesday 7 April 2010, along with all hard copies of returned questionnaires and an electronic copy of the spreadsheet compiled from the data

Personal Characteristics:

l      Friendly, outgoing personality

l      Ability to lead a team with a positive attitude

l      Strong people and communication skills

Qualifications: Previous data collection and collation experience an advantage

Notes: Although this position is advertised 'unpaid', we will endeavour to put together a 'thank you' package for the sussessful applicant