Coordinator, Ticketing & Sales

Downstage Theatre is New Zealand's longest running professional theatre, and is an essential component of Wellington and NZs arts and cultural fabric. As a sector leader, Downstage is positioning itself at the forefront of contemporary arts practice, focusing on artistic product, consumer experience and measurable benefits to the arts community through a variety of annual programmes. 

The purpose of the Coordinator, Ticketing and Sales is to oversee Downstage’s ticketing services and sales, marketing and communications initiatives and customer relations. Your role includes the administration and reporting of our ticketing service (PatronBase), customer service and sales both in person and over the phone and working closely with our Marketing Manager to administer targeted group booking campaigns.

The following attributes are sought for this position:

Professional/Technical

• Proficiency and confidence with computer technologies
• Experience in database management
• Competence with the Microsoft Suite
• Customer service and sales
• Systematic, methodical and accurate approach to information management, and to data and record keeping
• Some experience in ticketing preferred

Personal Skills/Qualities

• Proven ability to manage records in an accurate and timely manner
• A positive and results-focused team member
• Ability to show initiative and to work without supervision
• Ability to work under pressure and with multiple deadlines
• Demonstrated verbal and written communication skills
• An knowledge of the performing arts  
• Respect for culturally diverse communities

Experience in a relevant position is a must, as is the commitment to working at a high level to tight deadlines in a small team environment.   This position involves evening work.

Please send us a covering letter outlining why you wish to work with Downstage, a current CV and include two referees by 5pm, 9 April 2010.