Boosted Project Coordinator & Communications Manager

Overview:                                  

To assist the Boosted Producer with operating and managing Boosted, Aotearoa's arts-specific crowdfunding platform. Provide lead support for project campaigns and supporting artists. Support internal staff with data, intel and resources for them to execute successful crowdfunding campaigns, administration of the Boosted digital platform, and support improvements for the overall user experience for donors and creatives. Engage Boosted and new audiences through savvy communications support. 

Reports to: Boosted Producer, Arts Foundation General Manager, Brown Bread Director

Works with: Brown Bread Arts Foundation Team, Brown Bread Philanthropy and Partnerships team, Brown Bread Communications Team, Many external arts organisations and artists

Detailed description:

• Support to all artists and creatives currently using (and considering using) the Boosted platform to maximise their experience and success
• Ensure the complete project cycle is seamless and successful for creatives 
• Maintain a high project success rate, in accordance with the KPIs set between yourself and the Revenue and Relationships Manager at the beginning of your term 
• Help the Boosted Producer and Arts Foundation team run workshops, presentations, and meetings to help current artists and creatives and engage new artists 
• Develop your own presentation style for workshops
• Contribute to, and support, the development of the Boosted workshop materials and online resources with new and evolving content 
• Manage the community and user feedback, and direct this to the appropriate channel 
• Develop strong relationships with artists and donors through the project cycle to grow and sustain the community 
• Assist arts projects, organisations, and individual artists to develop and design successful crowdfunding campaigns 
• Manage expectations and strategies, from inception through to delivery 
• Provide technical guidance for CMS, imagery, and video 
• Find solutions and respond to questions and problems promptly across the complete project cycle 

• Create clear cross-platform communications strategies and plans with the support of the Communications Manager, Boosted Producer, and team for Boosted. 
• Create compelling campaigns that deliver results, including social media and digital marketing campaigns. 
• Create exceptional engaging content for Boosted including:

• Social media content
  • Blog posts and long-form articles
  • E-newsletter content and campaigns
  • Photography and imagery
• Digital content for websites and landing pages
• Marketing collateral including posters, brochures, and event programmes
• Content for digital, social, and print advertising
• Develop and execute paid social campaigns, In conjunction with our comms team

• Presentations
• MC/speaker notes for presenters

• Manage and administer the day-to-day running of the Boosted digital platform, liaising with and escalating any faults or outages to the website development support team 
• Manage content uploading or special donor requests on how to appear on the website

• Maintain the pipeline of projects, and review regularly – ensuring any new development is managed and delivered within budget
• Manage Salesforce database, pulling data and reports for the Arts Foundation team and Boosted Producer when needed
• Be responsible for reporting on Boosted database monthly – new members, profiles etc
• Assist and direct the payments team to process payments in a timely and accurate way, including (but not limited to):
  • Invoicing 
  • Receipting 
  • Refund payments 
  • Reconciliation 
  • End of year tax and audit support  
• Continual review and optimisation of internal systems to identify issues and develop improvements
• Manage relationships with Boosted and Arts Foundation stakeholders 
• Track and analyse analytics and report monthly to clients to show results

• Work with the Boosted Producer and Arts Foundation key team members to identify fundraising or partnership opportunities for Boosted and the Arts Foundation with the Boosted Producer 
• Network – attend out of workplace events to promote, engage or learn more about possible Boosted and Arts Foundation opportunities 

• Occasionally attend out of work-time events to understand what Brown Bread does, who is in its community and to help ‘give’ benefits to different pro-bono clients
• Participate in a twice-yearly development plan – being clear on the development you’d like to pursue
• Take ‘space from the pace’ days every 2 months (full time – pro-rata for part-time), especially if working longer hours than expected
• Meet regularly with the Director, Arts Foundation General Manager, and Boosted Producer – reporting and managing up to ensure your best growth and development
• General customer service, being an advocate for Brown Bread and its clients at work functions and events 
• Support other members of the Brown Bread and Arts Foundation team as and when needed 

• Ability to multitask and problem solve
• Excellent communication skills, both verbal and written:
  • Ability to relate to a wide range of people
  • Ability to communicate sensitively and in a culturally appropriate manner
• Effective relationship builder
• Demonstrated commitment to keeping sensitive information confidential
• Strong attention to detail
• Has an affinity with the arts
• Strong organisational skills
• Proactive commitment to continuous improvement of systems processes and practices
• A flexible and positive attitude
• Advanced computer literacy including all aspects of Microsoft Office and Apple tools, and skilled in the use and application of social media
• Adobe Suite Skills – Photoshop, Illustrator, & InDesign

• Customer service and stakeholder management 
• Has worked in digital communications support role
• Has previously worked in a fast-paced, client-facing role
• Has worked with websites/CMS platforms before
• CRM – knows a thing or two about databases 
• Developing processes and systems 
• Managing shared service support 
• Connecting and communicating with creatives – has an affinity with artists
• Brings a Te Ao Māori and Tagata Moana (Oceania) view
• Capable of having multiple projects on at once, and nailing it