Festival Ticketing Administrator

The New Zealand Comedy Trust (NZCT) is a values-driven organisation that champions the craft of comedy so everyone can share a laugh. We take pride in leading the sector, supporting artists to thrive, and growing audiences across Aotearoa.

Our team places high importance on manaakitanga, collaboration and good humour. We work collaboratively to deliver an accessible, successful and enjoyable Festival for artists, venues and audiences.

All team members are expected to follow NZCT's health, safety and wellbeing policies and contribute to a safe working environment.

JOB DESCRIPTION: FESTIVAL TICKETING ADMINISTRATOR

Reporting Manager: Festival Producer
Position Location: Auckland, NZ
Position Type: Fixed-term employment - 6 months
Additional: Additional 10 hours per week during festival (3 weeks)
Rate p/h: $35 p/h
Dates: January 18th - April 2nd  : 25 hours per week - April 5th -  July 2nd : 40 hours per week - 3 festival weeks = 10 hours additional worked/ paid 

ROLE SUMMARY

The Festival Ticketing Administrator supports the successful delivery of the NZ International Comedy Festival (NZICF) through the coordination and administration of Festival ticketing.

Working closely with the Festival Producer, Programming and Marketing teams, the role is responsible for maintaining accurate ticketing information, coordinating with ticketing providers and venues, managing ticket allocations, monitoring sales and supporting Festival settlement.

The role requires excellent attention to detail, strong organisational and communication skills and the ability to manage competing priorities, particularly during the busy Festival delivery period.

KEY RESPONSIBILITIES

1. Festival Ticketing Administration

• Act as the primary liaison with iTicket on Festival ticketing matters.

• Coordinate and implement show builds, ticket classes, allocations, discount codes and ticket holds.

• Maintain accurate and up-to-date ticketing information across Festival systems.

• Monitor ticket inventory and coordinate changes with Programming and Marketing as required.

• Respond to ticketing enquiries from artists, venues and internal teams.

• Contribute to volunteer recruitment and training

2. Ticket Allocations & Complimentary Tickets

• Administer Festival complimentary ticket allocations, approvals and guest lists.

• Manage ticket holds, releases and allocation changes across Festival venues.

• Coordinate ticketing requirements for Festival events, including Galas and special events.

• Support venue and Front of House teams with ticketing queries and last-minute changes.

3. Sales Reporting & Data Management

• Monitor ticket sales and provide regular reporting to the Festival team.

• Maintain accurate ticketing records and ensure data integrity across systems.

• Provide sales information and insights to support Programming and Marketing decisions.

• Assist with ticketing data entry and administrative tasks, coordinating support from Festival Assistants where appropriate.

4. Festival Delivery & Settlement

• Provide ticketing administration and operational support throughout the Festival.

• Assist with resolving ticketing issues, including access, allocations and customer enquiries.

• Coordinate ticketing data and documentation required for Festival settlement.

• Support the settlement process, including reconciliation, reporting and checking ticketing information.

• Compile final ticket sales and attendance reports.

• Maintain clear documentation of ticketing processes to support future Festivals.

5. Health & Safety

• Follow NZCT's Health & Safety plans and relevant venue procedures.

• Report hazards, incidents or concerns as required.

• Support safe audience access and ticketing operations during Festival events.

QUALIFICATIONS & SKILLS

• Experience in ticketing, event administration or venue operations, with iTicket experience an advantage.

• Excellent organisational skills and strong attention to detail.

• Confidence working with ticketing systems, spreadsheets and reporting data.

• Strong communication skills and the ability to work collaboratively with artists, venues and internal teams.

• Ability to manage multiple priorities and work calmly under pressure.

• A proactive, practical and solutions-focused approach.

• Flexibility to work additional or varied hours during the Festival period, within the agreed employment arrangements.